SPECIFICATIONS

Base Material: Swiss Lace

Brand Name: MS ACORA HAIR

Cap Size: Average Size

Hair Grade: Remy Hair

Hign-concerned Chemical: None

Human Hair Type: Brazilian Hair

Lace Color: transparent

Lace Wig Type: Lace Front Wigs

Origin: Mainland China

Suitable Dying Colors: All Colors

Texture: Body Wave

Wigs Length: long（26+inch）

📦 SHIPPING POLICY

We offer global shipping to deliver confidence and beauty to every corner of the world.

• Free Standard Shipping: Available for most countries worldwide.

• Africa & Remote Regions: A $20 flat-rate shipping fee applies.

• Shipping Method: Based on your location and the current logistics landscape, we will select the most efficient and reliable courier to ensure timely delivery.

Urgent Orders: If you need your order expedited, please email us at msacorahair@gmail.com or leave a note at checkout. We’ll do our best to prioritize your delivery.

Customs Notice: Should your order be held at customs, we will inform you promptly. Buyers are responsible for customs clearance. If items are returned due to failed clearance, the buyer is liable for all incurred costs.

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 RETURN & EXCHANGE POLICY

At MS ACORA HAIR, client satisfaction is our top priority. We gladly accept exchanges within 30 days of receiving your order (verified by delivery signature).

Eligible Reasons for Exchange:

• Incorrect length, color, texture, or style

• Verified quality concerns

To begin an exchange, kindly email us at msacorahair@gmail.com with your order number and a clear description (or photos) of the issue. Our dedicated team will guide you through the next steps.

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FREQUENTLY ASKED QUESTIONS

1. How do I make a return or exchange?

Email us within 30 days of receiving your order at msacorahair@gmail.com, including your order number. We will provide the return instructions and the designated return address.

All returned items must be:

• In original condition (unaltered, unworn, undamaged)

• With lace uncut

• Packaged in original packaging

We recommend using trackable shipping for all returns to prevent any delivery issues.

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2. What is the exchange period?

You may request an exchange within 30 days of confirmed delivery. Items must be in brand-new condition and unmodified in any way.

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3. Do I pay for return shipping?

• If the return is due to our error (e.g. incorrect color, style, or length), we will cover the return shipping.

• If the return is due to customer preference, including ordering the wrong product or a change of mind:

  • Return shipping is the customer’s responsibility.

  • A $15 restocking fee per item will be applied.

  • Any price difference must be covered by the customer.

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4. Can I send my item back without contacting MS ACORA HAIR?

No. You must contact us first to confirm the return address and shipping details. Unauthorized returns will not be accepted or processed.

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5. When will I receive my exchange?

Once your returned item is received and passes inspection, your replacement unit will be shipped within 1–2 business days. Standard delivery time is 7–20 business days, depending on location.

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6. Can I return or exchange a customized wig?

Unfortunately, custom-made units are final sale and cannot be returned or exchanged, unless there is a verified quality issue.

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7. What if customs detains my package?

We will notify you if customs holds your shipment. You are responsible for clearing the package. If it is returned due to non-clearance, you will bear all associated costs.

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📩 CONTACT US

For all inquiries, support, or urgent order requests, please reach out to:

📧 msacorahair@gmail.com
🖥️ Or use the contact form on our website.

Our Customer Support Team is available 7 days a week and responds within 24 hours. Your satisfaction is our mission.

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Thank you for choosing MS ACORA HAIR – Where beauty meets elegance, and every crown is treated like royalty.